This Policy describes the types of information collected, how that information is used and disclosed, and how you can access, modify, or delete your information.
The Spires Shopping Centre whose registered office is at 111 High Street, Barnet, EN5 5XY (“we”, “us” or “our”) is the ‘data controller’ for the personal data we collect.
This website collects and uses personal information for the following reasons:
1.1. Website Tracking
When you visit our website, we will automatically collect data about you. This data is used to understand how many people are using our website, how they find and use our web pages and to see their journey through the website. This is collected via a tracking software installed on our website called Google Analytics which is provided by Google.
The information recorded includes the date, time and duration of your visit, which website you came, which type of device and internet browser and its operating system. It also records your computers Internet Protocol (IP) or MAC address. However, none of the information recorded personally identifies you to us.
1.2. Contact Us Form
If you wish to contact us via our website, you can do so via the Contact Us form, found on our Contact Us Page. This form requests your name, email and telephone number, as well as your message. Your message and data will be collected into an email and sent to the Centre Management team using Simple Mail Transfer Protocol (SMTP). Our server is protected by a secure SSL Certificate, meaning the email content is encrypted before being sent across the internet. We do not store any of this data on our website or pass it to any third parties. It is simply used as a communication tool, so you can contact the Centre Management Team.
1.3 Email Newsletter
If you would like to sign up to receive our Newsletter, you can do so by submitting your email address via Newsletter form, which can be found at the footer of each of our web pages.
Your email address will be stored in a secure area on the website. This data will be accessed by a third-party marketing agency, who devise email campaigns on our behalf via secure login to send out any email newsletters.
Your email address will remain within the website database until you specifically request removal from the list. You will be re-contacted every two years to ensure you still want to receive our newsletter. However, if you wish to unsubscribe before this time, you can do so via the link on the bottom of the emails sent to you or by requesting removal by contacting us here. When requesting removal via email, please ensure you include your first and last name and the email address that is subscribed to the mailing list.
If you are under 16 years old you MUST obtain parental consent before joining our mailing list.
While we hold your email address we will send you email style newsletters from time to time, informing you on any news and events taking place at The Spires Shopping Centre.
1.4. Website Server
This website is hosted by Underscore.
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
We collect and record your personal information for the following reasons:
From time to time you may enter a competition either hosted by us or our third parties. You may provide us with personal data when subscribing to these services either online or through a physical form.
This data will only be used to fulfil the terms of the competition and will only be stored if you give us consent to do so for the use of email marketing. The data will be forwarded and stored within our secure database until you specifically request removal from the list. You can unsubscribe via the link on the bottom of the emails sent to you or by requesting removable by sending an email our contact us page on our website here. When requesting removal via email, please ensure you include your first and last name and the email address that is subscribed to the mailing list.
2.2. Promotional photography
We may take photographs of you when you attend one of our events. We will display signs during the event to advise you when photographs are being taken. If you have any concerns or do not wish to be photographed, please contact a member of our staff.
These photographs may be posted on our social media pages, website or shared with the local press.
2.3. Social Media Interaction
Depending on the Privacy settings applied to your social media accounts, if you interact with us on social media through commenting or sharing posts, we may have access to your users generated content, such as posts, comments, page, profiles and images. We may also have access to your contact and personal information.
Data will also be collected and recorded through Facebook or Twitter Insights. This data is used to understand what posts our followers engage with, so we can tailor content to our users and provide by Facebook and Twitter via our page accounts.
The Spires offers a FREE WIFI service to our customers which is provided by a third party – InkSpotWifi. This can be accessed by logging in into the WI-FI network through your devices network settings.
When you register to this service our third party will collect personal information from you, such as your email, postcode and gender. You will also be offered the opportunity to subscribe to receive The Spires email newsletter.
If you consent to receive The Spires email newsletter; your email address will be forwarded to our secure database on our website and we will send you email style newsletters from time to time.
This Wi-Fi service will also collect data which shows how often, how long you are accessing the Wi-Fi services, map postcodes and will include recording the address of your device that connects to the Wi-Fi network.
They may also communicate with your mobile device to identify its location if the device has Wi-Fi enabled and is properly configured. This will operate irrespective of whether or not you have subscribed to the Wi-Fi service. When this location information is analysed it will be aggregated to prevent any identification of individuals.
To opt out of the collection of your MAC or Internet Protocol (IP) address and location, turn off your device’s Bluetooth and Wi-Fi capabilities.
The address of your device will be stored for as long as it connects to the internet and will be stored to allow you to reconnect at a later date.
This data is used to provide us with customer insight through the analysis of this data.
Children under the age of 13 are not permitted to use Wi-Fi networks.
If you have reason to believe that a child under the age of 13 has provided personal information, please contact us by sending an email via our contact us form here and we will delete that information from our databases. When requesting removal via email, please ensure you include your first and last name and the email address that is subscribed to the mailing list.
The personal information gathered through our website, Marketing and Wi-Fi is for our legitimate business interests, this includes to:
For the WiFi-Service and competitions, the legal basis is also to form a contract with you to provide these services and promotions.
We use several third-parties to process personal data on our behalf. We have ensured that they safeguard your data and you can view their Privacy Policies by clicking the links below.
Google - Google Analytics
Allen Design Team - Email Marketing
InkspotWifi - Wi-fi Provider
Facebook - Social Media
Twitter - Social Media
Underscore - Website Hosting
This privacy and cookies policy only applies to this website. If you link to another website from here, you should remember to read and understand that website’s privacy and cookies policy also. We are not responsible for any use of your information that is made by other websites.
You have the right to restrict what personal data is collected about you, in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission to do so or required by law to do so.
We have in place administrative, technical and physical measures designed to guard against and minimise the risk of loss, misuse or unauthorised processing or disclosure of the personal information that we hold. We place similar obligations on our third parties and risk assess their security based on the sensitivity of the personal data that they hold.
If we transfer your personal information outside of the EEA, it will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘Privacy Shield’ scheme).
Cookies are small files that are placed on your computer or device when visiting websites. They are used to remember things and to help provide you with a better experience.
Cookies can store a wide range of information, including personally identifiable information (such as your name, address, email address, or telephone number). However, this information can only be stored if you provide it – websites cannot gain access to information you didn’t provide to them, and they can’t access other files on your computer.
If you wish to turn Cookies off, you can do so by amending your browser settings. However, there are some cookies that can’t be disabled (strictly necessary cookies). Additionally, you can also opt-in or opt-out out of non-mandatory cookies that still allow the website to function, you can read more about this by clicking here.